THE TRANSPORTATION OF YOUR PACKAGE:
The packages are generally sent 48-96 hours after receipt and total confirmation of your payment according to the payment method you have chosen, except in cases where we do not have the product in stock. In this case, the shipment of the product will be sent between 2 and 14 business days after receipt and full confirmation of your payment. In each product file we inform you of the exact availability at each moment of the estimated delivery time.
Our transport agencies will send as soon as possible the packages of the requested shipment, delivering in perfect conditions the packages sent. We have transport insurance for shipments that are stolen, lost or suffer some breakage or deterioration during the shipment of the goods.
The merchandise will be delivered by the transport agencies ordered by Faberplast Plásticos, S.L. for such a mission, making two attempts at the client's address and in a single delivery address.
If the customer is not at home or can not receive the order in any of the two attempts made by transport agencies ordered by FABERPLAST, the customer must pay new shipping costs to receive your order.
The expenses generated for a new delivery of the order in case of not being able to deliver in the two delivery attempts made, will be equal to those generated in the order in question.
If the transport agencies consider it appropriate that this new shipping cost be less than the one generated in the order, it will be your decision.
Shipping costs include packing protected with special high density bubble or special high impact protection paper to prevent breakage, reinforced double kraft carton, handling of goods in our warehouses, shipping and tracking of delivery by our logistics department.
The amount of shipping costs will depend on the type of product, the number of packages and the shipping address.
CLAIMS - RETURNS:
You have 14 days to make a claim or return and exercise your right of withdrawal once you have received the order at your address.
For this you must send an email indicating your data, order number and you must send it to the following address: firstname.lastname@example.org
It is necessary that you keep your proof of delivery of the order received by our transport agencies to provide us with your shipment number. As well as the delivery note that we deliver to you inside the package.
Faberplast Plásticos, S.L is not responsible for claims or returns made, after 14 calendar days from the receipt of your order.
In case of defective or damaged products, if the client so wishes, we can make the change of the products purchased by new products that are in perfect condition. In these cases, Faberplast will be responsible for shipping and collection costs.
Withdrawal: In case of return of the purchased products, the total refund of the amount of the order will be made if the client so requests, not including the shipping costs.
In case of any doubt or enquiry related to its delivery, contact email@example.com or on the phone: +34 912 237 038
Forms of payment accepted at the store are:
- Bank transfer to the Bankinter account:
IBAN: ES06 0128 0089 0501 0001 1742
- Payment by credit or debit card of the following cards: Mastercard, Visa, or Maestro.
- Payment with Paypal (+ 3.5% commission on the amount of the order)
Thank you for trusting FABERPLAST